Privacy Policy

This Privacy Policy explains how Pet365 collects, uses, discloses, and protects personal information when you use our website, rewards program, referral program, Pet365 Store, and related services (collectively, the "Service").

1. Information We Collect

Information you provide

• Account information: name, email address, password or authentication credentials, and account preferences.
• Pet information: pet name, species, breed, age or birth date, sex, spay/neuter status, and other details you choose to provide.
• Care records: invoices, receipts, provider information, dates of service, expense amounts, descriptions of care, and related documentation submitted for review. These records may contain sensitive information. Please submit only information needed to verify eligibility and redact unrelated personal information where appropriate.
• Rewards and referral information: Point activity, referral links or codes, referral relationships, redemptions, and eligibility status.
• Order and support information: shipping address, order details, communications, survey responses, and other information you send us.

Information collected automatically

We may collect device and usage information such as IP address, browser type, device type, pages viewed, referring pages, timestamps, approximate location derived from IP address, and diagnostic or security events. We may use cookies and similar technologies for essential functionality, preferences, analytics, and fraud prevention.

2. How We Use Information

We use personal information to:

• create, authenticate, maintain, and secure accounts;
• review submissions and determine eligibility for Reward Points;
• administer referrals, Point balances, store redemptions, orders, and fulfillment;
• communicate about accounts, submissions, orders, support requests, and program updates;
• detect, investigate, and prevent fraud, abuse, security incidents, and policy violations;
• operate, analyze, troubleshoot, and improve the Service;
• comply with law and enforce our agreements; and
• send marketing communications where permitted, subject to your choices.

3. How We Disclose Information

We may disclose personal information:

• to service providers that support hosting, storage, authentication, analytics, communications, customer support, fraud prevention, and order fulfillment;
• to professional advisers, auditors, insurers, and authorities when reasonably necessary to comply with law or protect rights, safety, and security;
• in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate protections; and
• when you direct us to disclose information or otherwise consent.

We do not sell personal information for money. We do not knowingly use or disclose sensitive personal information for purposes other than providing and protecting the Service. Our use of analytics or advertising technologies, if any, may be considered "sharing" or targeted advertising under certain state laws; where applicable, we provide the legally required choices.

4. Cookies and Communications

You can adjust browser settings to limit cookies, although essential features may not work correctly. You can unsubscribe from promotional emails using the link in the message. We may still send non-promotional communications about your account, security, submissions, redemptions, and changes to the Service.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide the Service, maintain transaction and program records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary based on the type of information, why it was collected, account status, and legal requirements. We may retain deidentified or aggregated information where it cannot reasonably identify you.

6. Security

We use administrative, technical, and organizational safeguards designed to help protect personal information. No storage or transmission method is completely secure, and we cannot guarantee absolute security. Protect your credentials and notify us if you suspect unauthorized account activity.

7. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a portable copy of personal information; to opt out of certain sharing or targeted advertising; to limit certain uses of sensitive information; or to appeal a denied request. These rights may be subject to exceptions.

To make a request, email privacy@pet365.store. We may need to verify your identity and may ask for information reasonably necessary to do so. An authorized agent may submit a request where permitted by law, subject to verification of the agent's authority. We will not discriminate against you for exercising applicable privacy rights.

8. Children's Privacy

The Service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

9. United States Service

The Service is currently intended for United States users. Personal information may be processed in the United States and other locations where our service providers operate, subject to applicable law and appropriate protections.

10. Third-Party Links

The Service may link to third-party sites or services. Their privacy practices are governed by their own policies, and this Privacy Policy does not apply to them.

11. Changes to This Policy

We may update this Privacy Policy. We will post the revised policy with an updated effective date and provide additional notice when required by law.

12. Contact Us

Privacy questions or requests may be sent to privacy@pet365.store. General support questions may be sent to support@pet365.store.